Ever found yourself unable to change the channel or adjust the volume because your Hisense TV remote is not working? It’s a common issue, but don’t worry.
As a seasoned tech expert, I’ve compiled a comprehensive guide to help you troubleshoot and resolve this issue. Let’s get started.
Hisense TV remote not working? Try this quick fix first…
Remove the back panel, remove the batteries, then hold down the power button on the remote for 30 seconds if your Hisense TV remote isn’t working. Then, press all the buttons while repeatedly tapping the remote against your hand’s palm. Consider using fresh batteries.
The previously mentioned process might need to be repeated a few times.
There are still a few other fixes that you should try before purchasing a replacement if this particular workaround does not work.
Below I’ll lead you through some troubleshooting methods that ought to assist in identifying the problem.
How to Troubleshoot Hisense TV Remote Not Working
The most common issue with any remote control is often the simplest one – the batteries.
However, it’s not just about replacing them.
Ensure you’re using high-quality, new batteries. Low-quality or old batteries may not provide the necessary voltage for the remote to function correctly. Also, check the battery contacts in the remote.
Over time, these can corrode or accumulate debris, which can prevent the batteries from making a good connection.
A quick clean with a cotton swab dipped in rubbing alcohol can often solve this issue.
Hisense TV Remote Reset
If a battery swap doesn’t do the trick, a deeper reset might be needed.
This involves removing the batteries and holding down any button for about 20 seconds.
This process discharges any residual power and resets the remote to its default settings, effectively giving it a fresh start.
It’s a bit like rebooting a computer and can often resolve any minor glitches that are causing the remote to malfunction.
Disable RemoteNow App
If the remote is still not working, try disabling RemoteNow, a feature that can sometimes interfere with the remote’s operation.
RemoteNow is a mobile app that can control your Hisense TV. If this app is active on your mobile device, it may interfere with the operation of your physical remote.
Discharge Static Electricity
Static electricity can interfere with your remote’s operation.
To discharge any static, remove the batteries and press all the buttons on the remote for about 15 seconds.
This process can help discharge any static electricity that might be interfering with the remote’s functionality.
It’s a simple step, but it can often resolve issues, especially in dry environments where static electricity can build up more easily.
Check for Interference
Interference from other devices in your home can also cause issues with your Hisense TV remote.
To minimize interference, try moving the TV and remote away from other devices that may cause interference, such as wireless routers, cordless phones, and even fluorescent lights.
These devices can emit signals that interfere with the IR signal between the remote and the TV.
If your TV is near a window, sunlight can also interfere with the IR signal, so try closing the blinds or curtains.
Confirm IR Sensor Functionality
A blocked or malfunctioning IR sensor on your TV can prevent the Hisense remote from working.
The IR sensor receives signals from the remote and relays them to the TV. If it’s obstructed or not functioning properly, then the TV will not respond.
Use a digital camera or smartphone camera to check the IR sensor.
Point the remote at the camera lens and press any button on the remote.
If the IR sensor works, you should see the red light flashing on the camera screen.
Mash the Remote Buttons
Sometimes, a button on the remote might be stuck, causing the other buttons not to work.
In this case, try mashing all the buttons on the Hisense remote.
This can pop the buttons back out and get the remote to work again.
It’s a simple trick, but it can often resolve issues, especially if a button has become stuck due to dirt or debris.
Power Cycle TV
In some cases, a software issue with your TV can cause a problem with the communication between the TV and your remote.
If that’s the case, power cycling your Hisense TV will likely fix the issue.
To power-cycle your Hisense TV, unplug the power adapter from the wall outlet and wait for 60 FULL seconds.
While you wait, press and hold the power button on your TV for 30 seconds.
After the full minute is up, plug your TV back in and test the remote. This process can help reset any software glitches that might be interfering with the remote’s operation.
Deal with Liquid Damage
Liquid damage is a common issue that can cause certain buttons on a remote to stop working. If liquid did get into your remote, it can cause the buttons to stick or stop working altogether.
To clean the remote, start by removing the batteries.
Use a soft, dry cloth to wipe down the buttons and exterior of the remote.
If you see any dirt or debris inside the battery compartment, use a toothbrush or cotton swab to clean it out gently.
Be gentle and avoid using harsh chemicals or cleaners, which can damage the remote. If the remote is heavily damaged by liquid, it may need to be replaced.
How to Take Apart Hisense Remote and Clean Components
Cleaning any remote control, including a Hisense remote, is generally a straightforward process. Here are step-by-step instructions:
- Soft cloth
- Cotton swabs
- 100% Isopropyl alcohol (rubbing alcohol)
- Small screwdriver (optional, only for some remote models)
Follow these steps to fully clean your Hisense Remote control:
1. Unplug your Hisense TV
For safety reasons, ensure that the TV is off and unplugged before you start cleaning the remote control.
2. Remove the batteries from the remote control
This is to prevent any accidental damage to the electronic parts inside the remote control during cleaning.
3. Wipe the exterior of the remote
Use a soft cloth to gently wipe away any visible dust and grime on the outside of the remote control.
For stubborn stains, you can slightly dampen the cloth with a little bit of water.
4. Clean the button area
Dip a cotton swab into a little bit of isopropyl alcohol, then use it to clean around the buttons of the remote control.
The alcohol will help to dissolve oils and sticky residue.
Use a toothpick to remove debris lodged in small spaces or around buttons.
Be careful not to press too hard to avoid damage.
5. Optionally, disassemble the remote for a deeper clean
If your remote control is particularly dirty, or if buttons are sticking, you might need to open it up for a more thorough cleaning.
Most Hisense remotes can be opened by removing a few screws at the back, but some may simply snap together.
Proceed with caution, as you don’t want to break any latches or clips.
6. Clean the interior of the remote
If you’ve chosen to open your Hisense remote, you can use a soft cloth slightly dampened with isopropyl alcohol to wipe the interior plastic parts.
Use cotton swabs to reach any hard-to-clean areas.
Avoid getting any liquid on the electronic parts of the remote.
7. Clean the rubber button pad
If you’ve disassembled your remote, the rubber pad that makes contact with the buttons can usually be removed and cleaned separately.
Wipe it with a cloth dampened with a little isopropyl alcohol, then allow it to dry completely.
8. Let the remote dry
If you’ve used any liquid during your cleaning process, let the remote dry completely before you reassemble it and put the batteries back in.
This will help prevent any damage to the electronics.
9. Reassemble the remote
Once everything is completely dry, you can put your remote back together.
If it was screwed together, replace the screws; if it was snapped together, press it until it clicks back into place.
Now, you can safely replace the batteries.
10. Test the remote
Plug your Hisense TV back in and turn it on, then test the remote to ensure it’s still functioning properly.
Remember to always handle your remote control with care to avoid damage.
If your remote control continues to malfunction even after cleaning, it may be time for a replacement.
Contact Hisense Customer Support
If you’ve tried cleaning the remote components as well as all the above methods and your remote still isn’t working, it’s time to contact Hisense Customer Support.
They can provide additional troubleshooting steps or suggest sending the device for repair or replacement.
When you get in touch with customer support, explain the problem you’re experiencing with your remote not working.
Also, inform them of the troubleshooting steps you’ve already taken. This will help them understand your issue better and provide the most effective solution.
A malfunctioning Hisense TV remote can be a source of frustration, but with the right troubleshooting steps, you can often resolve the issue yourself.
As mentioned previously, there are several ways to get troubleshoot a Hisense TV remote:
- Check for battery issues
- Reset Hisense TV remote
- Disable RemoteNow App
- Discharge static electricity
- Check for interference
- Confirm IR Sensor works
- Mash the remote buttons
- Power Cycle Hisense TV
- Deal with possible liquid damage
As a tech expert, I can assure you that these steps have helped many users regain control of their Hisense TV remote.
So, don’t let a malfunctioning remote ruin your TV time. Use this guide, take action, and get back to enjoying your favorite shows!