If your LG TV is acting sluggish, it may be due to one of several common problems, such as an app that won’t load correctly, content that won’t play, a painfully slow onscreen menu, or problems with streaming services.
Before calling customer support, consider some of the suggestions we’ve listed below if your LG TV is running slowly.
ℹ Why is my LG TV Slow? Try this quick fix first…
If your LG TV is slow, you must reset it. Unplug your television from the wall and wait exactly 60 seconds. Next, reconnect your TV to the power source. This will perform a safe soft reset on your TV, allowing it to start right up again without any issues.
The above method is called a “soft reset” and will most likely cure the issue, but if it doesn’t don’t worry….because we have compiled a list of alternative ways to fix your slow LG TV.
How to Troubleshoot a Slow LG TV
How To Perform a Soft Reset on an LG TV (Step by Step)
Many times, your TV’s sluggish performance can be traced back to a software glitch. Resetting the device should fix these problems.
You can’t really force your TV to restart by simply pressing the power button. The television enters standby mode when the power is turned off.
This, however, can cause software issues with the TV to accumulate over time.
1. Make Sure to Unplug Your Television from the Wall First
Disconnecting your TV from the wall socket may seem like an obvious solution, but it is the most common way to get it to turn on again.
2. Wait for a FULL One Minute!
Set the timer on your iPhone, stare at the microwave clock, or count 1 Mississippi…2 Mississippi…
However it is that you have to keep track of time, just please wait until a FULL minute has expired before you plug your TV back into the wall.
3. Plug the TV Back into the Outlet and Switch it On
The final step is to plug the TV back into the outlet (wall or surge protector).
Your LG TV should power back on, but if it doesn’t don’t worry…we’ve got your back!
Continue reading the rest of this article for a list of common fixes to get your LG TV to perform faster (they are listed in order of easiest to most difficult to execute).
Verify Connection to 5GHz Band
Your LG TV may be slow because its network adapter is connected to the wrong WiFi band.
Ensure that your LG Smart TV is connected to your WiFi network’s 5GHz spectrum.
Radio signals that are known as dual-band are now standard on virtually all modern routers.
The presence of two distinct networks enables vastly increased speed. Because of the two bands, connection problems and interferences are avoided, and the overall dependability is increased.
If you need more range, you’ll typically connect to the 2.4 GHz band. If you need quicker speeds and better performance, though, you should select the 5 GHz band.
The 5GHz band however does have the disadvantage of requiring you to be in close proximity to your router.
Test your WiFi Connection (And Speed)
It never hurts to run a speed test to identify the cause of slow performance on your LG TV.
If there are issues with the speed of your WiFi network, it could be your internet connection and not your LG TV causing the slow response time.
We’ve even provided you with an easy-to-use speed test tool below 👇
During this test, we are aiming to achieve a download speed of at least 25 Mbps and preferably greater.
In the event that you do not succeed in passing any of these tests, I would recommend contacting your Internet service provider (ISP) to verify what your top-end download speed is capped at for the monthly broadband package you purchased.
Disconnect All Other Devices from your WiFi Network
If everyone in the house tries to stream content to their own devices simultaneously, your home’s WiFi network will be put under a lot of stress.
Some issues you could run into are stuttering, lagging, and flickering video streams on your LG TV.
Your router can only handle a certain number of simultaneous connections before its performance starts to suffer. This could possibly be the reason why your LG TV is operating at such a snail’s pace.
Making sure that only a few people are using the internet at once and turning off any unused devices are the quickest and simplest ways to fix this problem.
If at all possible, disconnect ALL devices from your home’s WiFi network EXCEPT for your LG Smart TV and run a download speed test to pinpoint the issue.
Move your Router Close to the TV (As Close as Possible)
One thing is for sure…you’ll have better overall speed performance the closer your router is to your Smart TV.
Here are a few other things to consider when choosing a spot for your home router:
- Position your router as high as possible
- Keep it away from any other electronic devices that could create interference
- In order to maximize your router’s range, you should position one of its antennas vertically and the other horizontally
Play around with setting up the router in various locations close to the television set and continue to run speed tests to see if the download speed improves.
Troubleshoot LG Content Store Apps
The phase where we zero in on specific applications rather than the entire TV is here.
If you have reason to believe that one of your apps is responsible for the slowness problem, you should begin monitoring its activity.
Here are some tips:
- When the TV freezes, try to remember what you were doing just before, or which app you had open
- When you turn on the TV, make a note of the apps that launch immediately, as well as any errors that occur
- If you find apps that are causing issues, delete them and try reinstalling
If you can’t identify any faulty apps or reinstalling them doesn’t speed up your LG TV, it may be time to take more drastic action…
How to Factory Reset a LG TV
The factory reset option is recommended if none of the above suggestions fixes your LG TV being slow.
If your LG TV is slow, it could be because of a software error. A factory reset of your television can resolve this issue.
If you have access to a functioning remote control, then try this method first (It’s the easiest):
- To access the menu, press the Smart button once the TV has been turned on (you may have briefly powered it up by disconnecting it or removing the remote batteries).
- Click the Gear icon that should be present in the top right
- Find General and choose the Reset to Initial Settings option
If you can’t find your remote or it doesn’t work, try performing a factory reset by using the buttons on the LG TV.
- Find the Power (which is normally located on the side of the screen) and press it to turn the TV on
- Hold down the Power button for at least 10 seconds
- The TV will immediately reboot and enter factory reset mode. Rebooting and resetting your TV takes a few minutes.
Once the process is finished, your LG TV will return to the settings it had when it was purchased.
Still, having issues? It may be time to call in the professionals…
Contact LG Customer Support
Contacting customer support may be necessary if none of the above solutions work to speed up your LG Smart TV.
LG customer support is available via text message, internet live chat, and phone.
You can contact customer support at 1(800) 243-0000 if you want to speak with someone directly. Customer service hours are 7:00 a.m. – Midnight Central Standard Time, Monday through Friday.
You can also try out the Text Support or Live Agent Chat options if you prefer to communicate via typing.
While contacting support may resolve the issue, there may be other problems with your TV that you are unable to resolve on your own.
They can help you by working with you over the phone or by providing instructions on how to send in your TV for repair, if necessary.
Frequently Asked Questions
Here are answers to some of the most frequently asked questions about troubleshooting your slow-responding LG TV 👇
How can I make my LG Smart TV faster?
If the performance of your LG Smart TV is slower than you expected, try the following:
- Move the TV adjacent to the router for a stronger signal
- You can retest the speed by connecting to the TV using an Ethernet cable
- You can also check the speed of your modem with different devices
Why is my LG TV buffering so much?
If your internet connection is too slow to download the required volume of data, you may experience buffering. This is one of the most typical causes of the problem. If this is the case, your device will store the data necessary for the video in a buffer, and it will start playing the video only after sufficient data has been downloaded to prevent latency in the stream.
Why is my LG TV glitchy?
If your cable (often an HDMI one) isn’t working, try another one (or test the same cable on a different device). Verify that the device’s video output settings are properly configured. Image flickering can be caused by incorrect resolution or refresh rate settings.
This post has covered many potential solutions to common speed issues like slow internet, lagging load times, and apps crashing.
Here is a summary of the ways to fix your slow LG TV:
- Perform a soft reset
- Verify you are on the 5GHz band
- Check your WiFi speed
- Disconnect all devices from network
- Move router closer to TV
- Troubleshoot apps
- Perform a factory reset
- Contact LG customer support
Please give the above suggestions a shot. Additional suggestions for fixing this issue are welcome in the comments.👇