Roku Remote Volume Not Working (How to Fix) [2023]

roku remote volume not working

If you are having trouble controlling the volume with your Roku remote you aren’t alone.

Many people have indicated that this is a typical problem that Roku users face.

Thankfully, there is a simple and speedy solution to correct this issue.

ℹ Roku remote control volume broken? Try this quick fix first

The most common solution is to re-pair your Roku remote with your TV. Remove the batteries from the remote. Unplug the TV while it is turned on and wait a full 30 seconds. Reconnect the television. Replace the remote batteries and hold the pair button when the home screen loads. It should now work.

The above method will most likely cure the issue, but if it doesn’t don’t worry….because we have compiled a list of alternative ways to fix the problem of your Roku remote volume not working.

How to Troubleshoot Roku Remote Volume Not Working

Download the Roku Official Remote Control App

Downloading the Roku Official Remote Control app is an easy way to troubleshoot if your physical remote is malfunctioning.

If the Roku mobile app can control the volume, you know that your problem lies with the actual Roku remote control itself.

You can also make do with it in the interim if you determine later that you need a replacement remote.

Download the Roku Official Remote Control app here: iPhone | Android

After it has been successfully downloaded, you will instantly be prompted to scan for Roku devices in the immediate area. Your Roku device will be added to the available list of devices without any further action required.

All you have to do is choose your device and tap Pair Remote.

Change the Batteries (Are they Dead?)

If none of the buttons (volume included) on your Roku remote are functional, the next most likely solution is to change the remote batteries out with a brand-new set.

Don’t have a new pack of batteries available? Well, you can always take the old batteries out and switch their position inside the remote.

This will usually give you enough juice to test out the remote’s volume function.

Are the Volume Buttons Dirty? (Clean Them)

Another reason that the volume on your Roku remote isn’t working could be as simple as the tactile buttons being stuck.

Often times this is because there is dirt or dust lodged in between the volume buttons and vital electrical components.

If it appears the volume buttons are stuck, you should clean them thoroughly to see if you can dislodge any dirt from the crevasses.

First, remove any grease or muck from the control by wiping it down with wet wipes or using a gentle cleanser, and then press each of the volume buttons many times in rapid succession to eliminate any residue or debris.

Is the Sound Off? (Make Sure Volume Isn’t Muted)

This solution may sound obvious but many times people think that the volume buttons don’t work because the TV itself or the soundbar is on mute.

Double-check that all audio components are not muted (this includes your TV set).

Press the mute button on each component’s remote control to verify that the device is not in mute mode.

Disable Private Listening Feature (On Roku Mobile App)

It’s possible that the Roku mobile app is configured for Private Listening mode when you use it. If it is turned on, the Roku remote volume control will no longer function properly.

To turn off Private Listening on the Roku app, please do the following:

  1. Launch the Roku app on your smartphone, and then pick Devices from the menu that appears
  2. If your device hasn’t already connected, you’ll need to wait for it to do so
  3. Select the Remote icon that is located beneath the Roku device that you are using
  4. Choosing the Headphones button enables or disables the Private Listening feature, depending on whether the headphones are connected

When Private Listening is enabled, the icon will have a green light next to it. Make sure the only thing that is showing on the screen is the headphones icon.

Factory Reset Roku Device

The factory reset option is recommended if nothing else solves your Roku remote’s volume not working problem.

If your Roku has an issue with WiFi connectivity, remote control problems, or freezing it could be because of a general software error. A factory reset of the device can often resolve these issues.

If you have access to a functioning remote control then try this method first (it’s the easiest)

  1. To access the menu, choose Settings
  2. Click the System option that should be present in the menu.
  3. Find Advanced System Settings
  4. Click Factory Reset

After entering the four-digit code that is displayed on the screen, you will be prompted to press the OK button on your remote control.

Once the process is finished, your Roku will return to the settings it had when it was purchased.

Optionally, you can perform a hardware factory reset by pressing the reset button with your finger or pressing the reset pinhole on the back of your Roku device with a paper clip.

Once you’ve found the reset button, you need to push it and keep your finger on it for roughly ten seconds.

After the reset has been successfully completed, the LED indicator will begin flashing rapidly.

Power Cycle Your Roku

Sometimes fixing the remote’s volume is as simple as power cycling your Roku device.

Follow these instructions to safely execute a power cycle:

  1. Turn off the Roku and remove it from its power supply
  2. Wait a full 60 seconds 
  3. Reconnect its power adapter to the socket and power on your Roku
  4. Check to see whether all apps and menus are functioning normally

Note: Power cycling can also fix a variety of common remote control problems such as blinking green LED lights.

Replace with a New Remote

If nothing else has worked to this point then it may be time to purchase a new Roku remote.

roku voice remote replacement

There are plenty of aftermarket Roku remotes available on marketplaces like Amazon, but it is our recommendation that you purchase an official Roku Voice Control remote if you are considering a replacement controller.

Frequently Asked Questions

Here are answers to some of the most frequently asked questions about troubleshooting your Roku remote whose volume isn’t working 👇

Why is my Roku remote volume not working anymore?

You may need to reset your Roku. Unplug both the Roku and its power cable, wait at least ten seconds, and then plug both of them back into their respective outlets. Sometimes doing this will restore functionality to the remote, allowing you to make adjustments to the volume level.

Where is the reset button on my Roku remote?

The Roku remote has a physical button that can be found either on the back or on the bottom of the device. Certain devices can be reset to factory settings by holding down this button for an extended period of time.

How do I control TV volume with Roku remote app?

Here’s how to control the TV’s volume from your mobile device:

  1. Launch the Roku app, then pick Devices from the menu that appears
  2. Please wait while the device of your choice connects, if it hasn’t already done so
  3. Select the Remote icon that is located beneath the Roku device that you are using
  4. You can adjust the volume by using the buttons labeled Volume up, Volume down, and Mute, which are located towards the bottom of the screen when the remote screen loads

How do I reset my Roku remote without the button?

The following is a list of the steps that you need to follow:

  1. Navigate to the Home screen on the Roku device you’re using
  2. Keep scrolling down until you reach the Settings section
  3. The option to manage your remotes may be found on the left-hand side of the Settings menu
  4. Next, select the option that says Pair Remote
  5. This function should seamlessly pair your remote with any Roku device so they may communicate with one another

In Conclusion…

As mentioned previously, there are a number of ways to fix your Roku remote volume not working:

  • Re-pair your Roku remote
  • Download Roku remote app
  • Change the remote control batteries
  • Clean the volume buttons
  • Make sure the sound isn’t muted or too low
  • Disable private listening mode on app
  • Factory reset Roku device
  • Power cycle Roku
  • Buy a new remote control

I really hope that this helped you fix the volume not working on your Roku remote control. If you were successful in resolving the issue by employing an alternative strategy, please don’t hesitate to share it with us in the comment section below 👇

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